At pk32, we take the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your own data.
Our Commitment
Six core principles that underpin how pk32 handles the personal data of every player registered on pk32.pro.
pk32 collects only the personal data that is strictly necessary to provide our services, verify your identity, process your transactions, and meet our regulatory obligations under our international gaming license.
All personal data stored by pk32 is protected with AES-256 encryption at rest and TLS 1.3 encryption in transit. Our servers are hosted in certified data centres with restricted physical and digital access controls.
pk32 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with regulated service providers who are contractually bound to protect it.
We are fully transparent about what data we collect and why. This Privacy Policy is written in plain English so that every pk32 player in Pakistan can understand exactly how their information is being used at all times.
pk32 respects your right to access, correct, and request deletion of your personal data. We have a dedicated process for handling data subject requests, and we aim to respond within 30 days of receipt.
pk32 does not hold your data indefinitely. Retention periods are defined by our regulatory obligations — typically 5 years for KYC and financial records — after which data is securely deleted or anonymised.
pk32 is an online casino and sports betting platform operating at pk32.pro, serving players in Pakistan. pk32 is the data controller responsible for the personal data collected through the pk32.pro website, mobile interface, and all associated services. As data controller, pk32 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully and in accordance with this Privacy Policy.
pk32 operates under an international gaming license. Our compliance obligations under that license include maintaining robust data protection standards that align with globally recognised privacy frameworks, including principles drawn from GDPR best practice, which we apply voluntarily as the benchmark for responsible data handling.
For all privacy-related matters, you may contact us at: support@pk32.pro
pk32 collects personal data across several categories depending on how you interact with the platform. The table below outlines each category, the specific data points within it, and the primary reason for collection:
| Category | Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, photograph (if KYC-required) | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, city of residence | Account communications, transaction alerts, support |
| Financial Data | JazzCash/EasyPaisa wallet number, bank account name, USDT wallet address, transaction history | Deposit & withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click-path data | Responsible gaming monitoring, product improvement |
| Marketing Data | Communication preferences, promotional opt-in/out status | Sending promotional offers where consent has been given |
| Support Data | Live chat transcripts, email correspondence, complaint records | Dispute resolution, service quality review |
pk32 collects your personal data through the following channels:
The majority of personal data we hold is provided directly by you when you:
When you use the pk32.pro platform, certain technical and usage data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser configuration, and a record of your navigation through the site. See Section 7 for full details of our cookie practices.
In some cases, pk32 may receive data about you from third-party sources, including:
pk32 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected:
pk32 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pk32 does not sell your personal data to any third party. We share personal data only in the following circumstances and only with parties who are subject to appropriate data protection obligations:
pk32 engages regulated third-party service providers who process data on our behalf under strict data processing agreements. These include:
pk32 may disclose your personal data to regulators, licensing authorities, law enforcement agencies, and courts where we are legally required to do so. This includes disclosure in response to a valid court order, a request from our gaming licensing authority, or a mandatory AML reporting obligation. pk32 will notify you of any such disclosure where it is legally permissible to do so.
In the event that pk32 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and of any changes to this Privacy Policy that would result from it.
pk32.pro uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device by our website. The following types of cookies are used on pk32.pro:
You can manage your cookie preferences at any time through the cookie settings panel available on pk32.pro. Please note that disabling analytics or functional cookies may affect your experience of certain platform features.
pk32 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with our legal, regulatory, and contractual obligations. The following retention schedule applies to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| KYC & Identity Documents | 5 years after account closure | Gaming license AML regulatory requirement |
| Financial Transaction Records | 5 years after transaction date | AML compliance and dispute resolution |
| Account & Profile Data | Duration of account + 2 years | Service delivery and post-closure dispute handling |
| Responsible Gaming Records | 5 years after self-exclusion or account closure | Preventing circumvention of self-exclusion |
| Customer Support Correspondence | 3 years after resolution | Complaint handling and quality review |
| Marketing Preferences | Until opt-out or account closure | Consent-based communications management |
| Technical & Usage Logs | 13 months from collection | Security monitoring and platform analytics |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data, which can no longer be linked to an identifiable individual, may be retained indefinitely for statistical and research purposes.
pk32 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
As a pk32 player and data subject, you have the following rights with respect to your personal data. pk32 is committed to honouring these rights promptly and without unnecessary delay:
Request a copy of all personal data pk32 holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data pk32 holds about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that pk32 restrict the processing of your data in certain circumstances, such as during a dispute about data accuracy.
Request a machine-readable copy of personal data you provided to pk32, which you may transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes, at any time.
To exercise any of the above rights, contact our support team at support@pk32.pro with the subject line "Data Subject Request" and include your registered account username and a description of your request. pk32 will respond within 30 calendar days. In complex cases, this may be extended by a further 30 days with prior notification.
pk32 may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised party. We will ask you to confirm your CNIC details or complete a brief identity verification step before releasing or amending any data.
If pk32 discovers or is notified that an account has been created by a person under 21 years of age, we will immediately close that account, delete all associated personal data to the extent permissible under our legal obligations, and report the incident to our licensing authority where required. Any funds deposited by an underage user will be returned to the source payment method after verification.
If you believe that a minor has registered on pk32.pro, please notify us immediately at support@pk32.pro so that we can investigate and take appropriate action without delay.
pk32.pro does not include links to third-party websites or platforms as a general policy. However, in the event that any informational reference to an external resource appears on the site, pk32 is not responsible for the privacy practices of that third party. Each external website or service operates under its own privacy policy, and pk32 makes no representations or warranties regarding the data protection standards of any third party.
If you navigate away from pk32.pro to any external site, you do so at your own risk and pk32's Privacy Policy ceases to apply from that point. We encourage you to review the privacy policy of any external site you visit.
pk32 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our services. When material changes are made, we will notify registered players via their registered email address and/or display a prominent notice on pk32.pro prior to the changes taking effect.
The "Effective Date" displayed at the top of this document will be updated whenever changes are published. We encourage you to review this page periodically to stay informed about how pk32 is protecting your data. Your continued use of the pk32 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.
Where any proposed change would involve processing your personal data in a materially different way from that described in the current Policy, and where that processing requires your consent, pk32 will seek fresh consent from you before applying the new processing activity to your data.
For all privacy-related enquiries, data subject access requests, consent withdrawal requests, or complaints about how pk32 processes your personal data, please use the following contact information:
When submitting a data subject request, please include your registered pk32 username, the email address associated with your account, and a clear description of your request. This will help us locate your records and respond accurately within the required timeframe.
If you are not satisfied with pk32's response to your privacy complaint or data subject request, you have the right to escalate the matter to the relevant supervisory authority or to the independent dispute resolution service associated with our gaming license.
Trusted & Transparent
Now that you understand how pk32 handles your data, join Pakistan's most trusted online casino and sports betting platform. Instant PKR deposits via JazzCash and EasyPaisa — always secure, always transparent.
21+ only. Please gamble responsibly. See Responsible Gaming for tools and support.